Frequently Asked Questions

You'll find answers to our top-asked questions.


Ordering a Dress

Where can I order bridesmaid dresses?

You can order our jumpsuits and dresses online at our website https://dessy.com/ (https://ca.dessy.com/ in Canada) or through our independent authorized retail partners. If you are a U.K. or Ireland customer, you must order through a local authorized retailer. To find an authorized retailer near you, please visit our Store Finder.

Where can I see your dresses in person?

Our collections are sold through independently owned and operated bridal shops worldwide. You can always view, try on and order our dresses at your local independent authorized retail partner. Each retailer chooses how to merchandise its own shop with in-store sample dresses. So if you want to try on a particular style, please contact us so we can assist you.

If you are in the Toronto area, you can book an appointment to visit our Dessy Showroom. You'll be able to view and try on our most popular styles, get measurement and sizing assistance, and browse our fabrics and colors in person.


Sizing & Fit

Are bridesmaid dresses true to size?

We find that our dresses can run one size smaller than ready-to-wear dresses depending on the fabric, style and cut. (If you're a size 12 in your favorite clothing brand, you may be a Dessy 14.) Your Dessy size should not be drastically different from the size you usually wear. Alterations such as shortening the hem, taking in a bodice or shortening straps are often necessary for a flattering, optimal fit.

How do I choose the right size dress?

First, you'll need to determine your body measurements by measuring yourself or getting measured professionally. Accurate measurements are super important, so please read our tips on how to measure for a bridesmaid dress including mistakes to avoid. Next, you can either view our size chart to determine your size or get a size recommendation. (Your recommended size may differ between styles.) If your recommended size is more than one size off from your typical size, or you are unsure about which size or length to order, please contact a stylist before placing your order.

How do I know if I need extra length?

If you're 5 feet 8 inches or taller and plan to wear a 2-inch heel or higher, you may want to consider ordering extra length. You'll need to refer to the hollow-to-hem measurement on the size chart to determine if you'll need extra length. Extra length varies and will be either 3 or 5 inches, depending on the style. Thread Bridesmaid and Cynthia & Sahar styles run approximately 1.5 inches longer than our other brands.

Do you sell plus size bridesmaid dresses?

Yes! We offer inclusive sizing. Most of our jumpsuits and dresses are available in sizes 00-30W or XXS-5X. In addition, most styles are available with extra length, which is noted in the dress's description.

How do I order a bridesmaid dress when pregnant?

We have a varied selection of maternity bridesmaid dresses designed precisely for this occasion! Our stylists are also available to assist you with finding an early-maternity-friendly bridesmaid style - get in touch with a stylist.


Fabric Swatches & Extra Fabric

How do I pick my bridesmaids dress color?

The colors viewed on your screen will vary from the actual fabric colors. So, we always recommend viewing your fabric and color choice in person before placing your dress order.

How can I see bridesmaid colors in person?

You can order fabric swatches for all current Dessy Group colors and fabrics. Plus, you can get up to 3 swatches for free.

Can I order extra fabric to match my bridesmaid dress?

Yes! You can order fabric by the yard, zippers, and trims to match all of our dresses and jumpsuits.


Delivery

When should bridesmaids' dresses be ordered?

The earlier, the better. Ideally, we recommend you order your bridesmaid dress in time to receive it 3 weeks before your wear date, no later. This will allow time for alterations and transit delays. Special Order styles have various delivery options, and Ready to Ship styles leave our warehouse in 2-3 days. So, be sure to review the delivery options for your chosen style and plan accordingly.

I need bridesmaid dresses quick, can you help?

Yes, absolutely! We stock a wide selection of our most popular styles, colors, and sizes. Our in-stock, Ready to Ship bridesmaid dresses ship in just a few business days. Additionally, we offer rush delivery on most Special Order styles. Rush order bridesmaid dresses have varying ship times depending on the style, which is noted in the product description.


Special Order Dresses VS. Ready To Ship Dresses

Why is my dress Special Order?

To accommodate a wide range of wedding themes and bridesmaid's sizes, we offer over 400 unique styles, 200 colors, and 17 sizes! It would be impossible for us to stock every style, color, and size combination. Therefore many style, color, and size combos need to be produced when an order is placed – these are called Special Order. Special Order styles are made especially for your order, ship in several weeks, and are returnable for a restocking fee. Please note Special Order dresses are not custom dresses.

What is a Ready to Ship dress?

We stock a selection of our most popular styles, colors, and sizes. Currently, we offer a variety of Ready to Ship options in an inclusive range of sizes. We review and refresh this mix regularly based on current trends and availability. Ready to Ship styles are in stock, ship in a few business days, and are fully returnable.

Do you make custom bridesmaid dresses?

No, unfortunately, we don't manufacture custom garments using customers' body measurements.


Returns & Exchanges

Can I exchange or return my dress if it doesn't fit?

All of the details on returns and exchanges can be found in Our Return Policy.


Coupons & Discounts

Can I use a coupon on a dress I already purchased?

Sorry, coupon codes cannot be applied to previous purchases, redeemed for cash, or combined with any other offers. There is a limit of one coupon per order. Free shipping is only available to U.S. and C.A. addresses, when offered.


Thanks for your interest in The Dessy Group. We're flattered that you're considering us for your special day! If you have any additional questions, please get in touch. We're happy to help!